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Help

 

Welcome to Nature Of Light Photography. Here are a few questions and answer to make your visit and, or purchase easier.

How do I view my images - Navigate to your preferred gallery, i.e. Event Photography, and find your event. Follow along the links to find the desired album. Once there, you will find all of the thumbnail images, that we have of you. You can click on any one to open a viewer. Once in the viewer, you can move forward or backwards through the images, using the arrows on either side. You may, also, click the center arrow, viewable when hovering over the image, to start a slide show of your images.


What is Compare - If there are more than one image, that you are interested in, you can add them to "compare" at the top of the screen. Once you have more than one image, you will get a, new, button, that allows you to compare the images, side by side. You can close the window or clear the images, using the provided buttons.


How do I purchase an image - Click on the shopping cart above the image to see a menu of available products for the image. Click on the menu icon to the far right of any item to see any available options for that image. Here, you can add a Facebook digital image for a discounted rate. Once any options are chosen, click "Add to Cart". You will then be able to view your cart, continue shopping or go to checkout. If you choose Continue Shopping, you may enter another product of that image, or close the cart, to return to the galleries. Checkout will take you to a page to enter your shipping information. You may create an account here, if you chose to. An account is necessary to retain your cart, should you leave the site. The account will remember your email and shipping address only, .No other information is stored on our server. From there you will be taken to the payment options. 

"Buy All" feature. We've added the ability to purchase all of the images in your gallery, as Facebook sized images. See below, for instructions.


Where is my Facebook download - Upon completion of your payment, you will receive an automated email, containing your order information,While the message is sent immediately, it may take a few moments to reach you. You may click "Get messages" on your email, to speed the process. To download your item(s), view the order on the website with the link provided in our email, and click the download link next to the item(s). If you are not signed in at the time of clicking the link, you may be asked to enter your, order # from your receipt email, your email address and your zip code, to properly identify your order.


Buy All Discount Options - With the amount of people using their phones to show their photos, we've set up a new, digital image, plan and pricing. Our Facebook images work well for phone display. You must use a "Buy All' option, in each gallery. This option will drop the price $1.00 per photo, for each photo added, down to a minimum of $5.00. 1-$10,2-$18,3-$27, etc. You will get to 6-$30, and from there the $5 minimum will kick in. Add your chosen images to your Favorites. From your Favorites, you may chose the Buy All, for discounted pricing. There is, also, an option to buy the whole gallery, for $125. This works well for large galleries. The choice is yours.

Note:If your images are divided between classes, as happens at some shows, you can add them to your Favorites. You must have an account and be signed in, to track your Favorites. Go to your classes, click on your images,  and add to your Favorites. Your Favorites will, now feature a "Buy All" button. The more you add, the cheaper they get.

You may, also, do this if you don't want all of the images in a gallery. Just add the ones you want to your favorites, and use the "Buy All".      All images must be of same competitor


Download Images are available for immediate download, after payment. You will receive an email with instructions, for download. If the link does not bring you to your order, Log In to your account and go to your orders, using the "My account"{ button at the top of the page. There will be a download link, in the white area, just below your order description. Multiple images may be downloaded as a Zip file, if you prefer.


How long does it take to get my print(s) - Most print orders ship within 7 to 14 days. Occasionally, our schedule may prevent us from being able to meet that time frame.. If there will be a delay in processing your order, we will contact you with an, approximate, time.


Returns - Due to the, cost and, individual, nature of custom prints, we can not offer returns. If it was our error, we will, absolutely, make it right, for you.


We will continue to update this page as questions arise. As always, please, feel free to ask any questions, by using the "Contact Us" link. We'll do all that we can to help.

Shawn Tinkham

 
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